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| Q. | I need advice. Can I talk to someone about my financial situation? |
| A. | Yes. You can obtain advice over the phone or you can arrange for a personal appointment with a financial aid counsellor in the Student Awards & Financial Aid Office. Contact the office Monday to Friday, 8:30 a.m. to 4:30 p.m., at 519-888-4567, ext. 33583. |
| Q. | What is the difference between a scholarship and a bursary? |
| A. | Scholarships are awarded on scholastic achievement. Bursaries are awarded on the basis of financial need. Eligibility and criteria for both are reviewed annually. Further information is available from the Student Awards & Financial Aid Office, or by browsing our website. |
| Q. | How can I apply for a Bursary? |
| A. | You can print off a Bursary application on the Student Awards & Financial Aid website under Forms. You can apply for most bursaries using this form. If a special application is required, the calendar description will refer you to a special application form. It's a good idea to apply early in the term - the application deadline dates are published on the Bursary/Award application form. |
| Q. | When will I find out the results of my bursary application? |
| A. | You will receive written notice (mail or email) approximately 30 days after the deadline. This will be mid-November, early-March, or mid-July. Actual response time depends on the volume of applications submitted. This notice will be sent to your current mailing or email address as listed on Quest, so please ensure that this information is up to date. |
| Q. | Does the University of Waterloo offer any other loan programs? |
| A. | Yes. The Student Awards & Financial Aid Office administers a number of emergency loan funds which are intended to provide emergency assistance to students experiencing temporary, short-term financial problems. The funds are provided on an interest-free basis for a stipulated period of time but may not be used to pay tuition or residence fees. To be eligible for these loans, students must be registered and in good academic standing and must demonstrate that they can repay the loan. |
| Q. | What financial assistance programs are available to part-time University of Waterloo students? |
| A. | There are a number of financial assistance programs available to part-time students. |
| Q. | When should I apply for OSAP? |
| A. | If you are starting University in September, submit your application as early as possible after May 1st. If you are uncertain which post-secondary institution you will be attending, submit your application to the school of your choice after you've received your Offer of Admission, by June 15. A typical application will normally take 6 weeks to process. An application which requires special consideration may take 8 to 10 weeks to process. Application deadlines are published annually in the OSAP application package. OSAP assesses a penalty if your application is late. To meet fees payment deadlines through OSAP we suggest that you apply for OSAP by the following dates; June 15 for a term beginning in September; October 15 for a term beginning in January and February 15 for study term beginning in May. Note: You must apply and submit your signature pages and all supporting documentation by the above deadlines. |
| Q. | I made a mistake on my OSAP application. What should I do? |
| A. | Contact Student Awards & Financial Aid at 519-888-4567 ex. 33583 or visit the office in Needles Hall 2nd floor. |
| Q. | I don't live in Ontario. Can I apply for OSAP? |
| A. | Unfortunately, no. If your home province is not Ontario, then you must apply student loan assistance through your home province for information regarding government assistance. For more information on out of province funding, click here. If you are an American citizen, click here. |
| Q. | I have enough savings to last until after January. When should I apply for OSAP? |
| A. | Preferably as soon as possible. Try to apply long before you run out of money - no later than the 1st of October for a study term beginning in January. Applications received after this date will be subject to a late penalty. |
| Q. | Does the student loan (OSAP) cover all of my educational and living costs? |
| A. | Unfortunately, no. Assistance under the program is intended only to supplement the financial resources available to students from their parents or spouses, from summer earnings, or from other sources. You may also find that government spending guidelines are less than what you would spend on yourself. You can go to the OSAP website for information regarding Maximum Assistance. |
| Q. | Can I appeal the amount of OSAP loan I receive? |
| A. | Yes. OSAP Appeal Forms are available online. If you want an appeal, make sure you hand in your appeal form by the appeal deadline. Please visit the Student Awards & Financial Aid website for further information regarding appeal deadlines and required documentation. |
| Q. | Do I have to pay interest on student loans? |
| A. | While you are attending school, full time, there is no interest charged to you. It is important to note that you alone are responsible for ensuring that your lending institution is kept informed of your registration status. If you do not negotiate a Canada Student Loan/Ontario Student Loan in each term of your studies, then you must complete a Continuation of Interest Free Status Form and submit the form to the Student Awards and Financial Office. This will advise the lending institution that you are registered in school full-time. You must complete a Continuation of Interest Free Status Form for each study term that you are attending school full time and not receiving OSAP loans. If you are on an approved co-op work term that exceeds four months, a Continuation of Interest Free Status form may be completed to extend your interest-free status. |
| Q. | What is an overaward? |
| A. | An overaward is the amount of student loans issued to you in excess of what you are entitled to receive. An overaward may occur for a number of reasons, such as an increase in your resources, an error in your reported income, an early withdrawal from your studies, a change in your course load, or completion of your studies earlier than anticipated. An overaward in one year could create financial hardship for you in your next year because it may make you ineligible for further OSAP funding. It's better to repay the overawarded amount immediately. |
| Q. | What happens if I withdraw from studies? |
| A. | If you withdraw from your program, or stop attending classes, your application will be reassessed and your original OSAP entitlement will be recalculated based on the number of weeks you were in attendance. You will immediately lose your interest-free status on your Canada and Ontario Student Loans, and you must make arrangements to begin repayment of your outstanding Canada/Ontario Student Loan debt six months from the month in which you ceased full time attendance. If you return to school within the six-month period and you notify your lending institution of your registration status, your loans will return to interest-free status. |
| Q. | How much am I expected to save during my pre-study period? |
| A. | OSAP calculates a minimum contribution based on at least 31 hours of employment per week at minimum wage, for the 16 weeks prior to your study period less a standard weekly living allowance. For high school students the contribution is based on the 9 weeks prior to the study period. |
| Q. | When and where do I get my OSAP funding documents? |
| A. | OSAP funding is released beginning the first week of each term by appointment only. Watch for the link to the online appointment system on the Student Awards & Financial Aid website approximately two weeks before the start of the term. Appointments are only offered at the beginning of each term and afterwards pick up is on a first-come, first-serve basis at Student Awards & Financial Aid
2nd Floor Needles Hall. OSAP funding is always distributed in two portions:
Once authorized, you will need to submit your funding document(s) for processing by the National Student Loans Service Centre (NSLSC) as soon as possible and no more than 30 days after the date you pick them up. Once your OSAP funding is credited to your bank account, you will need to pay any outstanding fees to the University. If you have any questions about this process, please ask at Student Awards & Financial Aid when you pick up your OSAP documents. |
| Q. | What do I need to bring to pick up my OSAP funding documents? |
| A. | Please bring the following to pick up your OSAP funding documents:
The first time you pick up OSAP funding in the academic year, you will be required to sign your Confirmation of Enrolment form. Signing this form will require you to confirm the following income information:
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| Q. | I lost my Social Insurance Card. Where do I get a new one? |
| A. | If your SIN card is lost or stolen, you can order a new one at:
You will receive a receipt for your card immediately and the card will be mailed to you. |
| Q. | How does OSAP funding get into my bank account? |
| A. | Once you pick up your OSAP funding documents, you need to add your bank account information (financial institution code, transit #, account #) to the document(s) and submit them for processing by the National Student Loans Service Centre. Please read how to pick up funding for more information. |